Meanwhile, on the job… this is no time to BLAME co-workers and supervisors. We spend so much time trying to catch someone doing something wrong... why not catch people doing something right? Once you do, you encourage people to repeat the action toward getting the victory for all.
B.L.A.M.E.
Basically Lying And Making Excuses
Realize that if you say I did something... I say I didn't do... one of us is lying. When the truth comes out, that person has to make excuses about why they lied. In the interim we've lost valuable time. If the mistake occurred at Station 3, we can't keep waiting for it to get to Station 6 to show up. Speak up if you've made a mistake. It may be a signal that the training or orientation process needs to be reviewed.
There are no perfect companies. Errors are made. If you've established that you are a valuable person, you'll be able to have the mindset of getting credit for the mishap that might put the system back on track toward success....
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